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Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.

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FAQs

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Frequently asked questions

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How long does it take to complete an order?

Orders are processed within 3-5 business days. Custom or bulk orders may take slightly longer.

Can I inspect the goods before receiving them?

For quality assurance, all products undergo thorough inspection before shipping. If you have concerns, please check our return policy.

What should I do if there is a problem with my custom order?

Contact our support team immediately with your order details. We’ll work quickly to resolve any issues.

How long does shipping usually take?

Standard shipping takes 5-7 business days, while express options are available for faster delivery.

How often does it need to be sharpended?

For tools requiring sharpening, frequency depends on use. We recommend sharpening every few weeks for optimal performance.