Contact Us

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Got questions or need assistance? Our team is here to help! Reach out to us for product inquiries, order support, or expert beauty advice. 💖✨

Have a quick question?
Check our FAQs for a quick answer

Have questions? We’re here to help

How long does it take to complete an order?

Orders are processed within 3-5 business days. Custom or bulk orders may take slightly longer.

Can I inspect the goods before receiving them?

For quality assurance, all products undergo thorough inspection before shipping. If you have concerns, please check our return policy.

What should I do if there is a problem with my custom order?

Contact our support team immediately with your order details. We’ll work quickly to resolve any issues.

How long does shipping usually take?

Standard shipping takes 5-7 business days, while express options are available for faster delivery.

How long will it take to see results from skincare products?

Most users notice improvements in 2-4 weeks, but consistent use is key!

I forgot to apply a discount code—can I add it after purchase?

Unfortunately, we can’t apply discounts after checkout, but keep an eye out for future promotions!

What if my payment is declined at checkout?

Double-check your card details, ensure funds are available, and try a different payment method. If issues continue, contact your bank.

What are your customer service hours?

Our support team is available Monday–Friday, 9 AM – 6 PM (EST). We’ll get back to you as soon as possible! ⏳💖

How can I reach Cheon Beauty’s customer support?

You can contact us via email, or our contact form—we’re here to help! 💖

How can I check my order status?

Use the tracking link in your confirmation email or log into your account to view updates. 🚚