Refund Policy

At Cheon Beauty, we strive to ensure your complete satisfaction with every purchase. If you are not satisfied with your order, we offer a straightforward refund and return process.

1. Eligibility for Returns and Refunds

• Products must be unused, unopened, and in their original packaging.

• Returns must be requested within 7 days of the delivery date.

• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Products that have been opened, used, or damaged after delivery.

• Personalized or custom-made items.

• Gift cards or downloadable products.

3. Return Process

To initiate a return:

1. Contact our customer support team at Hello@cheonbeauty.com to request a Return Authorization (RA) number.

2. Pack the product securely in its original packaging and include the RA number.

3. Ship the product to the address provided by our team. Return shipping costs are the responsibility of the customer.

4. Refund Process

• Once we receive and inspect the returned product, we will process your refund within 7-10 business days.

• Refunds will be issued to the original payment method.

• Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item shipped).